Seven Simple Questions that Every Leader Must Answer for an Engaged Team 
Engaging and mobilizing employees can feel like a daunting challenge. However, we have found that a few simple behaviors can make a huge difference to improve employee engagement.
Why do employees feel frustrated by unclear expectations?
For instance, many employees are frustrated because they feel like they have to read their manager’s mind. They don’t know how they are doing and how they can do better. The annual performance review is sometimes their only chance to find out, and that event is so stressful and formal that the environment is not conducive for improvements.
How do large spans of control contribute to employee engagement problems?
This situation is not completely the fault of management. In some organizations, spans of control have become so large that managers have to complete another formal performance reviews every three or four days.
What are the simple solutions for engaging and mobilizing employees?
There are many simple strategies to engage and mobilize employees. They cost almost nothing to implement, can be put into place immediately, and have huge impact.
For instance, one opportunity that many leaders have — even at the C-level — is to give more frequent, informal feedback about how each employee is doing. That way, everyone in an organization knows what is expected of them and how they can get better.
What are the seven questions every leader must answer for an engaged team?
There are seven simple questions every leader must answer and communicate to employees. As with advertising, frequency counts. Small, informal conversations about performance go a long way – especially when they include teachable moments about different situations and details. The questions include:
- What do I expect from you?
- What are you doing well?
- What, if anything, can you be doing better?
- What, if anything, do I want you to do better?
- (If appropriate): What will happen if you improve (e.g.,more responsibility,
more time with leadership, more desirable assignments)? - (If appropriate): What will happen if you don’t improve?
- How can I help?
While all of these questions are important, the last question is especially important. It shows the employee that the leader cares, and is not merely abdicating responsibility or shifting blame.
For more information about engaging and mobilizing employees, and to take our free self-assessment about how well you are engaging and mobilizing, contact me today.
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